A rare issue that has been previously experienced where the reporting call detail records or graphs do not display.


If you experience this issue please complete the follow troubleshooting steps before lodging a ticket or sending an email to our Service Assurance team at: [email protected] 


  • Log out and log back into the platform.

  • Clear Cache and cookies from your browsers.

  • Try another web browsers.

  • Try another computer.


If these troubleshooting steps do not resolve the issue please feel free to lodge at ticket.

Along with your ticket please provide the following details:

Your platform username, a screenshot of the issue.