Fone Dynamics HelpDesk

Key Notes:

Sheet must only contain two columns.

Cell A1 must be 'flow'

Cell B1 must be 'postcode'

Must be saved in csv format

This template is for requesting the caller for their postcode, and then handing the call to another flow for further routing before the call reaches the destination number.

For further information on postcode routing click here:

https://calldynamics.freshdesk.com/a/solutions/articles/17000107446?portalId=17000037910