Fone Dynamics HelpDesk

State routing also known as State Based Routing or 'SBR' is routing to specific locations based on a caller's state, this is somewhat similar to...

The platform CLI Divert Node allows you to configure your routing for particular callers, making the flow to behave in a particular way just for them. F...

Overview We offer voicemail in the form of voice to email.  The voicemail will be attached to an email sent to a customer specified email address. ...

Goto Node The goto node is a simple action that allows the call to be directed to an already existing node/action in the flow. This node moves ...

This node is used to reroute calls to another Existing Flow instead of creating a new flow from Scratch or make huge changes in the current flow.

This node is used to end a flow. Typically used if the user does not want to end a call flow into a voicemail.

On different nodes (Menu, Media, Voicemail etc) you are able to upload your own audio files into the platform. Audio file restrictions are as follows: ...