Fone Dynamics HelpDesk

This article will give your a brief overview of the Flow Designer, how to access it, as well as some information on general views and navigation. For more...

This article will begin to educate you on the various tools available you have at your disposal in the Fone Dynamics Flow Designer, this page will serve as ...

The Platform Call node will form the basis for most if not all dial-plans you create, whilst starting off as a very basic node it can be put to further adva...

The Menu node (also known as an IVR - Interactive Voice Response) is used in order to allow callers to automatically sort themselves into the right call que...

Overview We offer voicemail in the form of voice to email.  The voicemail will be attached to an email sent to a customer specified email address. ...

The Location Postcode Node allows calls to route to different answer points dependent on the postcode entered by a caller. The basic premise is to allow cus...

The Location Zone Node allows calls to route to different answer-points depending on the exchange, Moli (Mobile) or LICA mapping (NZ Calls). Calls that ...

On different nodes (Menu, Media, Voicemail etc) you are able to upload your own audio files into the platform. Audio file restrictions are as follows: ...

Fonedynamics has implemented a simple call queue function to the platform, the feature cannot replace a full call queue function. Add the call Queue nod...

Goto Node The goto node is a simple action that allows the call to be directed to an already existing node/action in the flow. This node moves ...