Fone Dynamics HelpDesk

This article will give your a brief overview of the Flow Designer, how to access it, as well as some information on general views and navigation. For more...

This article will begin to educate you on the various tools available you have at your disposal in the Fone Dynamics Flow Designer, this page will serve as ...

The Platform Call node will form the basis for most if not all dial-plans you create, whilst starting off as a very basic node it can be put to further adva...

Fonedynamics has implemented a simple call queue function to the platform, the feature cannot replace a full call queue function. Add the call Queue nod...

The play node is a very simple node which allows you to upload media files to be played to the caller, these can be simple intros and call recording messag...

The Menu node (also known as an IVR - Interactive Voice Response) is used in order to allow callers to automatically sort themselves into the right call que...

The Time and Day node allows you to route callers depending on the time of day as well as which day of the week it is, an example of this would be the Fone ...

Similar to the Time & Day Node the Date node allows you to do similar conditional based routing but instead of occurring on a weekly rotation this will ...

The Location Postcode Node allows calls to route to different answer points dependent on the postcode entered by a caller. The basic premise is to allow cus...

The Location Zone Node allows calls to route to different answer-points depending on the exchange, Moli (Mobile) or LICA mapping (NZ Calls). Calls that ...