Platform - Flow Designer

All aspects of the Platform Flow Designer

Flow Designer (Overview)
This article will give your a brief overview of the Flow Designer, how to access it, as well as some information on general views and navigation. For more...
Tue, 6 Feb, 2024 at 1:09 PM
Creating Flows
This article will begin to educate you on the various tools available you have at your disposal in the Fone Dynamics Flow Designer, this page will serve as ...
Tue, 6 Feb, 2024 at 2:25 PM
Call
The Platform Call node will form the basis for most if not all dial-plans you create, whilst starting off as a very basic node it can be put to further adva...
Tue, 6 Feb, 2024 at 2:22 PM
Call Queue
Fonedynamics has implemented a simple call queue function to the platform, the feature cannot replace a full call queue function. Add the call Queue nod...
Sat, 11 Feb, 2023 at 8:48 PM
Play
The play node is a very simple node which allows you to upload media files to be played to the caller, these can be simple intros and call recording messag...
Tue, 6 Feb, 2024 at 2:22 PM
IVR Menu
The Menu node (also known as an IVR - Interactive Voice Response) is used in order to allow callers to automatically sort themselves into the right call que...
Tue, 6 Feb, 2024 at 2:22 PM
Time & Day
The Time and Day node allows you to route callers depending on the time of day as well as which day of the week it is, an example of this would be the Fone ...
Tue, 6 Feb, 2024 at 2:15 PM
Date
Similar to the Time & Day Node the Date node allows you to do similar conditional based routing but instead of occurring on a weekly rotation this will ...
Tue, 6 Feb, 2024 at 2:16 PM
Location (Postcode) Routing
The Location Postcode Node allows calls to route to different answer points dependent on the postcode entered by a caller. The basic premise is to allow cus...
Thu, 25 Nov, 2021 at 1:11 PM
Location (Zone) "Exchange"
The Location Zone Node allows calls to route to different answer-points depending on the exchange, Moli (Mobile) or LICA mapping (NZ Calls). Calls that ...
Fri, 5 Nov, 2021 at 11:42 AM